Operations Manager

An Operations Manager plays a crucial role in overseeing operations management within an organisation. Their primary responsibilities involve creating and delivering operational plans, managing projects, and leading and managing teams to achieve the operational or departmental goals and objectives set forth in the business process. This position may come under various titles, including Operations Manager, Regional Manager, Divisional Manager, and Department Manager.

These professionals are essential across the private, public, and third sectors, working in organisations of all sizes. You will learn the relevant knowledge, skills and behaviours to perform exceedingly well within your role, such as problem solving, team working and leadership. Individuals are held accountable to more senior managers or business owners and are responsible for financial and resource management, talent management, and coaching and mentoring.

All apprenticeship standards cover three overall sections, these being Knowledge, Skills and Behaviours. Each of these areas is associated with the specific standard and covers topics that are relevant to that industry and profession. The core topics covered for the Operations or Departmental Manager Level 5 apprenticeship are below.

Knowledge

Understand operational management approaches and model
Know how to set up and manage a project using relevant tools and techniques
Understand business finance: how to manage budgets, and financial forecasting
Understand different leadership styles, how to lead multiple and remote teams
Understand approaches to partner, stakeholder and supplier relationship management

Skills

Self-awareness & management of self
Planning & prioritisation
Leading & managing multiple & remote teams
Building Relationships
Problem-solving and decision making
Managing Change
Dealing with conflict

Project Management and Business development tools
Delegating & giving feedback effectively
Finance and Data Security

Behaviours

Drive to achieve
Inclusive - Open, approachable, authentic, and able to build trust with others
Agile - Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs
Professionalism

The training is a blended learning delivery model, which occurs on the job during working hours. A structured learning and assessment plan is put in place to test core components of the course along the way.

This consists of:

1-to-1 monthly meeting: Approx. two hours with a GLP Trainer (face-to-face or telephone)
Online learning courses and/or group sessions
Building an electronic portfolio of work-related evidence
Maths and English Level 2 (if not previously achieved)
6 hours a week spent working towards your apprenticeship.
End Point Assessment by an external examiner to complete the qualification, consisting of a resourcing project assignment and a professional discussion.

To achieve the qualification, within which you can either get a result of Pass, Distinction or Fail, you will be assessed both throughout the period of your apprenticeships, as well as in the final stages with an End Point Assessment (EPA).

End Point Assessment:

The EPA period will only start once the employer is satisfied that the apprentice is consistently working at or above the level set out in the occupational standard.

In addition, the apprentice must have completed the following gateway requirements prior to beginning EPA:

Functional Skills Qualification (if required to do so).

The End Point Assessment process which typically takes 3 months and is carried out by Highfield, consists of two components:

Professional Discussion underpinned by Portfolio of Evidence

Throughout your apprenticeship, you will gather evidence and information that forms your portfolio, and this will be used for your professional discussion. This discussion/interview with your assessor allows you to showcase everything you have learned over the course of the programme.

Project Proposal, Presentation and Questioning

The assessment method involves producing a project proposal, presentation, and questioning. The Project proposal must have real business benefit and demonstrate the KSBs that have been learnt.

The combined score of these two methods will provide the final grade for the apprenticeship.

Upon completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years of management experience can apply for Chartered Manager status through the CMI.

Other job roles suitable with this apprenticeship include project manager, supply chain manager, business development manager, retail manager, logistics manager, customer service manager, and a general manager.

The specific career path may vary based on the industry, the size of the organization, and individual preferences and strengths.

APPRENTICESHIP

Operations Manager

Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.

Level

5

Duration

15+ months

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LINKS TO OUR PATHWAYS

This Apprenticeship Standard is also linked to our

Leadership and Sustainability Pathway

providing amazing career progression opportunities.

PARTNERSHIPS

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Operations Manager

5

15+ months

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