HR Support

At GLP Training, our HR Support Level 3 apprenticeship is designed to develop proficient Human Resources professionals capable of operating effectively within medium and large organisations and as HR managers in smaller settings. This apprenticeship equips individuals with the essential skills and knowledge to deliver front-line support, addressing the daily HR needs of managers and employees alike.

HR Professionals in this role are integral to the smooth operation of the HR function. They handle a wide array of day-to-day queries and provide vital HR advice, ensuring that employee concerns and managerial needs are promptly addressed. Apprentices will learn to manage various HR processes, from transactional tasks such as payroll processing to more complex functions including employee relations and compliance with HR policies.

Key areas of focus in the apprenticeship include:

Navigating through recruitment, onboarding, performance management, and retirement processes.

Utilising HR information systems to maintain accurate employee records and data.

Providing necessary HR information to facilitate informed business decisions.

Collaborating with business units to implement HR changes and initiatives.

By participating in this programme, apprentices will develop a robust understanding of HR functions and their impact on organisational success. They will gain hands-on experience in using technology to enhance HR efficiency and in applying HR knowledge to support strategic business objectives.

This apprenticeship prepares individuals to become proactive contributors within their HR teams, enhancing their ability to work on a variety of HR activities that support both the workforce and the broader business environment. By fostering skills such as problem-solving, effective communication, and strategic thinking, the HR Support Level 3 apprenticeship is an ideal pathway for those looking to build a career in Human Resources.

This course is suitable for current or aspiring HR Support officers. To see whether you’re eligible for this apprenticeship, you will need to complete a skill scan to check your knowledge prior to starting.

Entry Requirements

Down to the discretion of individual employers but typically includes:

Level 2 English and Mathematics, or equivalent (can be completed during the apprenticeship)
16 or over
Not in full-time education

All apprenticeship standards cover three overall sections, these being Knowledge, Skills and Behaviours. Each of these areas is associated with the specific standard and covers topics that are relevant to that industry and profession. The core topics covered for the HR Support Level 3 apprenticeship are below.

Knowledge

Business understanding
HR Legislation and Policy
HR Function
HR Systems and Processes

Skills

Communication and customer service
Business Understanding
HR legislation and policy
HR Function
HR Systems and processes
Problem-Solving
Teamwork
Service Delivery
Process improvement
Managing HR information

Behaviours

Honesty and integrity

Flexibility
Resilience

The training is a blended learning delivery model, which occurs on the job during working hours. A structured learning and assessment plan is put in place to test core components of the course along the way.

This consists of:

1-to-1 monthly meeting: Approx. two hours with a GLP Trainer (face-to-face or telephone)
Online learning courses and/or group sessions
Building an electronic portfolio of work-related evidence
Maths and English Level 2 (if not previously achieved)
6 hours a week spent working towards your apprenticeship.
End Point Assessment by an external examiner to complete the qualification, consisting of a resourcing project assignment and a professional discussion.

To achieve the qualification, within which you can either get a result of Pass, Distinction or Fail, you will be assessed both throughout the period of your apprenticeships, as well as in the final stages with an End Point Assessment (EPA).

End Point Assessment:

The EPA period will only start once the employer is satisfied that the apprentice is consistently working at or above the level set out in the occupational standard.

In addition, the apprentice must have completed the following gateway requirements prior to beginning EPA:

Achieved Functional Skills Qualification (if required to do so).

The End Point Assessment process which typically takes 3 months and is carried out by CIPD, consists of two components:

Consultative Project

A project based on real-life work that has been completed by the apprentice in their role.

Professional Discussion

Question and Answer with the assessor where questions based on the KSB’s that have been learnt through the apprenticeship will be covered.

The combined score of these two methods will provide the final grade for the apprenticeship.

The successful apprentice may be eligible to apply for Associate membership of the Chartered Institute of Personnel and Development (CIPD) or any other professional body that recognises this apprenticeship within its membership criteria (membership is subject to the professional bodies own membership requirements).

Other job roles achievable with this apprenticeship include recruitment coordinator, employee relations coordinator, training and development assistant, payroll administrator, HR coordinator/generalist, office manager, HR analyst, and so much more.

APPRENTICESHIP

HR Support

Handling day to day queries and providing human resources advice ranging from recruitment through to retirement.

Level

3

Duration

18+ months

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LINKS TO OUR PATHWAYS

This Apprenticeship Standard is also linked to our

Professional Services Pathway

providing amazing career progression opportunities.

PARTNERSHIPS

Download our 2023-2024 prospectus

Download a detailed course guide

HR Support

3

18+ months

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APPRENTICESHIPS

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